Smart Choice Windows Ltd (SC729012)

Updated 21st November 2025

Complaints Contact Details:

Telephone: 0141 413 8420

E-mail: info@smartchoicewindowsltd.co.uk

Our Procedures

Any complaint verbal or written, including electronically, will be referred to our complaints manager at the earliest opportunity or to a member of the senior management if the complaints manager is unavailable. We will also:

• Record details on the firm’s system immediately

• We will not delay your complaint by asking you to write to us about your complaint

• We will acknowledge the complaint in writing promptly

• We will make contact to seek clarification on any points where necessary

• Fully investigate the complaint

• Keep you informed of our progress

• Discuss with you our findings and proposed response

• Ensure that our firm partners have a compliant complaints procedure and are communicating with their customer using this

• Provide clear deadlines to respond

You will receive contact from us advising on progress if we cannot respond immediately. We will let you have our final response as soon as possible and not later than eight weeks.

Smart Choice Windows Ltd

Customers may express dissatisfaction to us about our products and services. We will need to establish whether or not the complaint relates to the information given, the firm or the service and installation. If unclear, this must not delay investigation and we will proceed with our own investigation. The complaints manager will review this matter and take the complaint to the firm for them to investigate and provide a written explanation and any supporting information. This may include photos, checklists or remedial satisfaction notes.