Privacy Policy

Last Updated: 24 November 2025

1. Who We Are

Smart Choice Windows Ltd
Registered Company Number: SC729012
Email: info@smartchoicewindowsltd.co.uk
Telephone: 0141 413 8420

We are the data controller responsible for the personal data collected and processed through our website and services.

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store and protect your personal data in compliance with UK GDPR and the Data Protection Act 2018.

3. Personal Data We Collect

We may collect the following information:

  • Identity Data: name, title

  • Contact Data: address, email, phone number

  • Service Data: quotes, orders, surveys, installations, service history

  • Payment Data: limited payment information (processed securely by providers)

  • Technical Data: IP address, browser type, cookies, device details

  • Marketing Data: preferences and opt-in details

  • Recruitment Data: CVs, application details (if applying for a job)

  • Supplier/Subcontractor Data: business contact details, documents

4. How We Collect Your Data

Your data is collected:

  • When you complete forms on our website

  • When you request a quote or place an order

  • When you contact us by phone, email or social media

  • When you communicate with us during service or aftercare

  • Automatically through cookies and website analytics

  • Via subcontractors, suppliers or referrers

  • During recruitment processes

  • From publicly available sources where appropriate

5. Why We Process Your Data (Lawful Bases)

We use your data for the following purposes:

Providing quotes, installations and services
Lawful basis: Contract

Processing payments and administration
Lawful basis: Contract

Customer service and communication
Lawful basis: Contract / Legitimate Interests

Website improvements, troubleshooting and security
Lawful basis: Legitimate Interests

Marketing (email, SMS, updates)
Lawful basis: Consent or Legitimate Interests

Recruitment-related processing
Lawful basis: Legitimate Interests / Legal Obligations

Supplier and subcontractor management
Lawful basis: Legitimate Interests

Fraud prevention and safety
Lawful basis: Legitimate Interests

6. Who We Share Your Data With

We may share your information with:

  • Subcontractors and installation teams

  • Product suppliers

  • IT and website hosting providers

  • Accountants, insurers and professional advisers

  • Payment processors

  • CRM or marketing service providers (where applicable)

  • Government or regulatory bodies if required by law

We never sell your personal data.

7. International Transfers

If personal data is stored or processed outside the UK (for example through cloud-based tools), we ensure appropriate safeguards are in place to protect your information.

8. Data Retention

We only keep your data for as long as necessary:

  • Customer and installation records: typically up to 7 years

  • Marketing data: until you unsubscribe or withdraw consent

  • Recruitment data: generally up to 6 months unless agreed otherwise

  • Technical data such as cookies: based on your browser settings

After this period, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Right to be informed

  • Right of access to your data

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Right to withdraw consent at any time

To exercise these rights, contact us using the details in Section 1.

10. Automated Decision-Making

We do not make automated decisions or profiling that produces legal or significant effects.

11. How We Protect Your Data

We use a range of technical and organisational measures such as:

  • Secure hosting

  • Encrypted systems

  • Access controls

  • Regular security reviews

  • Staff training

These measures help keep your information safe.

12. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie settings through your browser. A separate cookie policy is available on our website.

13. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always appear on our website.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

Smart Choice Windows Ltd
Email: info@smartchoicewindowsltd.co.uk
Telephone: 0141 413 8420